2016 sales: $4.9 billion
Employees: Not disclosed
Previous ranking: 8
World Financial Center
200 Vesey St.
New York, NY 10285
T (212) 640-2000
Website Executives
EVP: Claire Bennett
VP, REPRESENTATIVE NETWORK & STRATEGIC PARTNERSHIPS: Yana Gutierrez
VP, STRATEGIC PARTNERSHIPS: Allison Beer
2016 Developments
Next Generation Travel Insiders; originally unveiled in 2012, the Travel Insiders are designated as having expertise in a particular niche, whether it's a destination, a market segment or a travel category.
Now offering Representative Network agencies the opportunity to participate in the Gold Card Personalized Travel Service program. This is the first time this type of servicing will be initiated through the Representative Network for this particular card member group. American Express Travel is supporting the program through direct marketing and a dedicated phone number on the back of the card.
Consumers with a Platinum Card from American Express will receive 5X Membership Rewards points on airfare booked directly with airlines or through American Express Travel across all channels. This exclusive benefit will enable Platinum Card Members to earn more points on air purchases, which can be redeemed for eligible travel purchases with American Express Travel.
Knowledge Management System, back-end technology systems in the works to link 22 global markets, sharing expertise and creating a more united network, regardless of what channel a customer books travel.
Company Facts
Publicly held
Looking Ahead
Continuing global transformation through the roll-out of integrated systems, tools and platforms for consultants.
Focused on delivering one global customer service experience for all card members, regardless of location.
Continued focus on digital engagement and enhancement.
Expansion of the Destination Manager program, focusing on a variety of premium card member needs across relationship and lifestyle servicing.
American Express Travel's Fine Hotels & Resorts will consist of nearly 1,000 luxury properties worldwide with the introduction of close to nearly 80 new properties in 2017. The expansion includes additions in emerging luxury markets and will debut a number of niche collections.
Continuing expansion of the Hotel Collection, recognizing the individual needs of American Express card members and aiming to further diversify hotel offerings and provide more affordable accommodations for card members, The program offers Gold and Platinum card members exclusive benefits at four- and five-star properties worldwide.