2016 sales: $3.87 billion
Employees: 2,200+
Previous ranking: 12
4500 Cherry Creek Drive South, Suite 900
Denver, CO 80246
T (800) 875-7655
Website Executives
GLOBAL MANAGING DIRECTOR: Jamie Pherous
GLOBAL COO AND CEO: Laura Ruffles
GLOBAL CFO: Steve Fleming
CEO NORTH AMERICA: Chris Thelen
COO and CFO NORTH AMERICA: Natalie Benson
SVP PACIFIC REGION USA: Karen McGilvray
SVP EAST REGION AND EVP NATIONAL OPERATIONS USA: Matt Cummings
SVP MOUNTAIN & WEST REGIONS USA: Jeanne Norton
SVP CENTRAL REGION USA: Michele Gannon
SVP STRATEGIC SALES USA: Debbie Langen
SVP STRATEGIC ACCOUNT MANAGEMENT USA: Anita Salvatore
SVP TECHNOLOGY USA: Lehi Mills
SVP LOYALTY: Travis Markel
SVP LEISURE: Andi McClure-Mysza
SVP EVENT TRAVEL MANAGEMENT: Michelle Dayhoff
2016 Developments
Completed acquisition of Montrose Travel and the Travizon Group.
Further development and rollout of CTM Smart technology.
Company Facts
ARC sales of $2.6 billion.
Direct sales to corporate customers and consumers with a mix of host agency activity for leisure; also loyalty fulfillment.
600-plus hosted agents.
70% of sales from business, 25% leisure (including credit card loyalty programs), 5% other.
Also operates under CTM/Corporate Travel Management, ETM/Event Travel Management, RTM/Resource Travel Management, AFS/Air Fulfilment Services, Allure Travel by CTM, Montrose Travel and MTravel
Host agency MTravel
Subsidiary of CTMNA Holdings Limited; wholly owned subsidiary of Corporate Travel Management Ltd. (Australian Listed Parent).
Looking Ahead
Further enhancement and rollout of CTM Smart Technology & Mobile Concierge as well as hosted agent tools and enhancements to loyalty offering.
CORRECTIONS: Andi McClure-Mysza is the senior vice president of leisure, and the company has 600-plus hosted agents, and MTravel is a host agency; incorrect information appeared in a previous version of this entry. In addition, this entry was updated to include leadership changes.