2016 sales: $4.13 billion
Employees: Not disclosed
Previous ranking: 10
135 W. 50th St., Fifth Floor
New York, NY 10020
T (646) 738-7813
Website Executives
CEO: Sam Jain
CO-CEO: Werner Georg Kunz-Cho
CHIEF TECHNOLOGY OFFICER: Harsh Sood
CHIEF STRATEGY OFFICER: Andreas Schrader
M, GLOBAL OPERATIONS: Arnold Walter
CHIEF MARKETING OFFICER: Brijen Rajput
SVP, PEOPLE AND CULTURE: Corissa Leong
SVP, PRODUCT & REVENUE: Daniel Lizio-Katzen
SVP, GENERAL COUNSEL: Jonathan Perkel
GLOBAL SVP, SUPPLIER RELATIONS: Sanjay Hathiramani
SVP, OPERATIONS REVENUE: Sneharthi Roy
SVP, SUPPLIER RELATIONS: Tom Spagnola
2016 Developments
Reaffirmed vision to be "best flights-focused OTA" through customer service, technological innovation and strategic marketing execution. Innovated in ancillary product integration as airlines unbundle their products.
Launched a co-branded credit card program with Synchrony Financial.
Integrated Amtrak rail ticketing alongside flights for select U.S. routes.
Implemented the Objectives and Key Results initiative, a new way of aligning projects to company goals and adding a new level of transparency across departments.
Company Facts
ARC sales of $3.2 billion.
93% of sales from leisure, 6% business, 1% other.
Privately held; majority shareholder Sam Jain.
Refers to itself as the second-largest flight OTA in North America.
Serves nearly 1 million calls per month as result of "human touch" focus.
Looking Ahead
As of April 1, all employees offered a 401(k) match program.
New mission statement: "To be the world's best flight-booking and customer experience company with a human touch."
New branding effort, including television and radio campaigns for both CheapOair and OneTravel.
New products include Flyr and OCash.
Innovations on mobile front, including downloadable maps from mobile apps.