2016 sales: $157.5 million
Employees: Not disclosed
Previous ranking: 49
400 West Seventh St., Suite 233
Bloomington, IN 47404
T (630) 227-3800
Website Executives
CEO: Patrick Linnihan
COO/EVP: Kurt Mosher
CHIEF INFORMATION OFFICER: Jenni Murer
VP, SALES & ACCOUNTS: Chad Seybold
2016 Developments
Rolled out comprehensive omni-channel communication platform, incorporating a new phone system with Ring Central, an agent interface with InContact and Desk.com, profile consolidation through CRM and integration with midoffice quality control, itinerary management and midoffice software. Positioned company to positively impact our clients and our operations team through improved communications, increased efficiencies and overall technological options that were previously impossible.
Rolled out fully automated service fees with an integration between CRM and Compleat; built fee records that can be easily created and accessed by the sales and account management teams and connected those to midoffice tool through a set of complex rules.
Company Facts
Corporate travel management company with an expertise in serving the needs of the Concur user at the traveler and corporate levels.
ARC sales of $131.2 million.
100% of sales from business.
Member of Frosch Travel Group; owned by DG Elmore and Frosch Travel.
Privately held.
Looking Ahead
Rolling out client portal, the Gant Gateway. Phase I includes one-stop shopping for travelers, enabling them to book travel, file expense reports, update profiles and access comprehensive invoices through a secure single sign-on. Phase II will include options for travel arrangers, such as updating company policies, vendor programs and reporting, with Phase III bringing in proprietary virtual agent. All phases of the Gateway are scheduled to be completed and rolled out in 2017.
Additional projects include air carrier contract automation and a comprehensive virtual payment program. The virtual payment program, Gant Strategic Pay, provides an automated solution for agent and Concur Travel bookings. Process includes mobile app support for hotel direct billing by Confirma.