2016 sales: $143 million
Employees: 48 employees and 2,323 commissioned agents
Previous ranking: 58
1152 Pearl Road
Brunswick, OH 44212
T (877) 220-9260
Website Executives
PRESIDENT: Rick Zimmerman
VP, AGENT OPERATIONS: Lisa Morris
VP, SALES: Geoff Cox
INTELLECTUAL RESOURCES MANAGER: Karen Siburt
BUSINESS ANALYST: Craig Freeman
2016 Developments
25% travel sales increase over 2015.
Expanded executive team to five members.
Grew top-producing Basecamp and Pinnacle programs to 527 agents.
Hosted 10 fam trips with over 185 travel agents in attendance.
Redesigned live Boot Camp event to include three days of sales- and business-building education.
Organized 70 exclusive promotions with preferred suppliers in which agents were awarded over $40,000 in cash and prizes.
Company Facts
$141 million in sales from hosted agents.
ARC sales of $143 million.
95% of sales from leisure, 5% business.
Member of Travel Leaders Network.
Privately held; majority shareholder Rick Zimmerman.
Looking Ahead
Restructuring New Agent Education program to consist of interactive modules with short quizzes and resources to keep agents on track.
Working with agents to help them become more involved in travel industry, both locally and in national organizations such as ASTA.
Developing an Agency With Multiple Agents program to help top-producing agents increase their sales and better serve their clients.
Fostering agent-to-agent networking and creating ways for agents to become involved with mentoring other KHM Travel Group agents.
Integrating new technology and features into Agent Portal and MyTravelCRM.
Expanding corporate team to ensure the best agent support.