Travel Weekly's 2017 Power List


20 | Ovation Travel Group

Ovation Travel Group
2016 sales: $1.14 billion
Employees: 550 full-time, 135 independent contractors
Previous ranking: 20

71 Fifth Ave.
New York, NY 10003
T (800) 431-1112
Website

Executives

CHAIRMAN/CEO: Paul Metselaar
EVP/CFO: Sunil Mahtani
EVP: Michael Steiner
EVP, GENERAL COUNSEL: Elie Gordis
CHIEF INFORMATION OFFICER: Thomas Gehrke
SVP, OPERATIONS: Isabel Torres
SVP, CLIENT SOLUTIONS GROUP: Maureen Brady
SVP, CLIENT SOLUTIONS & REVENUE MANAGEMENT: Alison White
SVP, MARKETING: Jennifer Achim
SVP, OPERATIONS TECHNOLOGY: Tiffany Serviss

2016 Developments

Created an enhanced Operations Technology Team responsible for vetting and implementing innovative new technological solutions.

Launched proprietary GOvation and GO Lawyers Travel mobile apps, providing travelers with a convenient, end-to-end travel interface, including the ability to book trips, access to itineraries, automatic itinerary updates and proactive flight status updates.

Launched the National Trials Program, a strategic partnership with preferred hotels close to courthouses, which has been rolled out in 10 major U.S. cities.

Created and released a free, automated online tool that generates customized, editable sample travel policy documents.

Put advanced Business Intelligence reporting interfaces into production for both client-facing and internal use.

Developed an automated pretrip approval system, RezCheck, enabling clients to automatically identify and manage online and offline itineraries requiring authorizer approval.

Travel consultants servicing new clients completed Customer Service and Exceed Excellence training.

Enhanced training for managers and developed curriculum tracks based on specific positions.

Company Facts

ARC sales of $754 million.

$160 million in sales from hosted agents.

Provides direct sales of travel products to clients.

Comprises three operating companies: Ovation Corporate Travel, Lawyers Travel and Ovation Vacations.

88% of sales from business, 8% leisure, 4% other.

Member of Virtuoso.

Affiliate of BCD Travel.

Privately held; Paul Metselaar, who founded company in 1984, is the majority shareholder.

Looking Ahead

Early in 2017, Ovation launched a VIP-only business travel service platform, Ovation Reserve, that complements and enhances organization's existing travel management company relationships. Ovation Reserve is a travel management service offering devoted solely to serving C-suite, executive and VIP travelers. Additionally, Ovation Reserve is designed to plug into existing travel programs for reporting, duty of care and vendor negotiations.

Will release a new version of its proprietary Travel Portal, including integration of Business Intelligence dashboards this year. Also, Ovation continues to make significant strides in data privacy and security, including laptop and USB encryption as well as a new email filtering system, which are all important components to constantly increasing security demands.

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