2016 sales: $270.3 million
Employees: 3,803 employees and hosted agents
Previous ranking: 42
1740 Fennell St.
Maitland, FL 32751
T (800) 631-3636
Website Executives
PRESIDENT: Ken Gagliano
COO/EVP: Anthony Gagliano Jr.
SVP, OPERATIONS: Erwing Hernandez
SVP, SALES AND MARKETING: Jenn Lee
2016 Developments
Completed and implemented rebranding, "rejuvenated to serve the entrepreneurial spirit."
Invested in staff additions, promotions and restructuring. Added a VP of sales and marketing position, repositioned strategic supplier manager position to have sole priority of making suppliers happy and profitable.
Grew business development team and restructured groups cruise inventory department to focus its efforts on helping agents sell more cruises while taking advantage of our blocked space and Ensemble amenities.
Orlando facility makes it easy to tap into local talent at the Rosen School of Hospitality.
To serve the 700-plus new agents who joined in 2016 (40% new to the industry), created an Agent Engagement department that walks side by side with agents for the first 12 months of their life with TPI.
Launched several niche-focused Facebook groups, creating dozens of TPI Meetups across the country, video updates and text-to-chat messaging as well as updated internal agent portal to be mobile responsive.
Redesigned annual conference: Agents and suppliers in one room; no breakouts, no tradeshow, no disconnect.
Tapped into the latest in video marketing and launched a live event program powered by LiveStream app, named "Vacation Nights." It is a co-hosted, live event, streamed across the country by TPI and a supplier. This hourlong, interactive talk show-style program enables agents to invite clients to watch the presentation and have their questions answered live on air.
Evaluated every trade show, industry event, publication and third-party vendor that impacted agents and phased out the ones that didn't meet agent needs.
Highest double-digit growth in sales in 15 years.
Company Facts
Host agency, a marketing and support agency for new and experienced travel professionals.
ARC sales of $23.9 million.
90% of sales from leisure, 8% leisure, 2% other. Travel agents partner with Travel Planners International for their marketing programs, consumer connect options, negotiation power, small business training events and time-saving back-office support. Being an advocate for the travel industry as a whole, Travel Planners International educates and connects consumers directly to their collection of specialized travel agents and preferred industry suppliers through cooperative marketing initiatives, a strong social media presence and collaborative ventures with complementary industry associations and consortia
Privately held. Majority shareholders Ken Gagliano and Anthony Gagliano Jr.
Looking Ahead
Positioning ourselves to be the host agency that has the tools and support needed to build whatever size business a newer travel entrepreneur desires.
Will be sponsoring and supporting travel agents across the country by launching TPI Meetup monthly meetings via Meetup.com, connecting them with other local agents. Identifying technology partners that are embracing the future of the industry.
Tapping into the power of the Ensemble consortium, will be offering agents a suite of technologies to include Navigate, Aviate, My Trip Route and Monarch. Trisept Solutions' CRM and Discover product Xcelerator enables us and agents to explore the power of artificial intelligence as it relates to marketing and sourcing travel options.
Beyond the Booking a podcast, weekly newsletter and YouTube channel will launch, focusing on skills and best practices needed to support small business growth, both tactically and emotionally.