Travel Weekly Readers Choice 2016

Travel Agent Educational Program

Five Star Academy

Celebrity Cruises

Celebrity Cruises' Five Star Academy provides agents with online training to learn about all Celebrity has to offer. Agents earn a star for each level completed  as the name suggests, there are five in total  and move on to the next level. Once they complete all five and are officially a five-star agent, they receive CLIA certification credits and the chance to be invited to Seminars at Sea, Celebrity events, inaugurals and more.

College of Knowledge


The College of Disney Knowledge enables agents to learn about all things Disney: the Disneyland Resort, Walt Disney World Resort, Disney Cruise Line, Adventures by Disney and Aulani, a Disney Resort & Spa. Once agents have completed the self-paced online training program, they are encouraged to promote their accomplishment to clients. Taking a 30-minute knowledge assessment course each year is encouraged.

Delta Vacations University

Delta Vacations

Established in 1994, Delta Vacations University provides several thousand U.S. and Canadian agents with in-depth destination, specialty and business development classes at its annual event. For instance, at 2016's event in Atlanta, class topics included sales and marketing, updates on destinations and specialty classes focusing on things like luxury products. Also at the event, agents have access to more than 200 representatives of hotels, destinations, airlines and products at the tradeshow.

NCL University

Norwegian Cruise Line

Norwegian's NCL University offers online training and sales tools about all things Norwegian. Courses range from Norwegian destinations to how to sell family cruising, its fleet of ships and more. Agents can earn continuing education opportunities including accredited courses worth 15 CLIA certification credits. Agents who join NCL U receive access to special reduced-rate fares and invitations to functions held around the country only for NCL U students.

Princess Academy

Princess Cruises

The OneSource Academy online program enables agents to enrich their sales skills and enhance their knowledge of Princess and Cunard. The academy offers dozens of classes covering both Princess and Cunard through the OneSource Travel Agent Center portal. The more courses agents complete, the better the academy rewards. Agents move up through four tiers of the academy.


Starwood Hotels & Resorts Worldwide

Starwood converted its StarwoodPro educational platform into SPG Pro, integrating the benefits of the SPG (Starwood Preferred Guest) loyalty program into the training platform. SPG Pro offers agents training and rewards and the ability to earn Starpoints for their own travel and for travel they book for their clients in the same account. SPG Pro offers ProLearning training modules, which educate agents on hotels and resorts worldwide.

Viking Travel Agent Academy

Viking River Cruises

Viking's online training program gives agents tools to increase their sales and offers support with regard to Viking's fleet expansion and the overall consumer demand growth for river cruising. Once agents have completed the seven certification courses, they will earn the title Viking Master River Cruise Expert. The seventh and Master River Cruise Expert course offers agents insights into developing marketing plans as well as how to earn over $1 million in commissions annually to become a Viking Millionaire.

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