April 5, 2018 by Robert Silk
The security breach at [24]7.ai, Delta's provider of customer-support chat services, took place from Sept. 26 to Oct. 12, 2017.
March 19, 2018 by Jamie Biesiada
The next time you find yourself exchanging words with some travel-site entity, ASTA thinks you should know with certainty whether you're talking to a human being or a machine powered by artificial
February 19, 2018 by Arnie Weissmann
Shelly Palmer was named LinkedIn's "No. 1 Voice in Technology" for 2017. Travel Weekly asked the renowned tech blogger what he sees ahead for travel.
February 5, 2018
Legacy U.S. airlines praise Qatar deal; Norwegian's next ship named the Encore; Airline-owned ATPCO acquires Routehappy; U by Uniworld makes a 'Bachelor' cameo; A host of new features for Royal's
December 20, 2017 by Robert Silk
The Dutch carrier said it can manage many interactions without a live agent.
November 8, 2017
From artificial intelligence to at-risk destinations, today’s emerging trends are tomorrow’s travel realities.
July 14, 2017 by Tovin Lapan
Not only are more hotels and resorts providing pet accommodations, a handful are adding special perks and treats.
July 12, 2017 by Jamie Biesiada
Two clients, Travel Solutions International USA in Dallas and Casto Travel in San Francisco, are testing the product.
July 11, 2017 by Jamie Biesiada
App users type their travel needs in a chat -- for instance, "I need a flight and hotel in New York Sept. 1-5" -- and Mezi uses the traveler's previously stored preferences to return travel options that
June 26, 2017
Direct Travel is No. 15 on the Travel Weekly Power List.