January 31, 2026 by Robert Silk

Airlines editor Robert Silk spoke with Humphrey about competition with United, emphasizing customer service and gaining ground in Chicago.

January 19, 2026 by Jamie Biesiada

In this year's report of the fastest-growing jobs, travel advisor sits at No. 18 on LinkedIn's list.

December 29, 2025

Allianz is not using AI for customer interactions. "We're not there yet, and I don't think the consumer's there yet, either."

December 16, 2025 by Jerry Limone

Virtual Gate shows how many people have boarded, eliminating the need to wait around the gate area.

December 4, 2025 by Jamie Biesiada

Barbara Barnard said there's demand for a "bespoke, highly relationship-driven level of product."

November 25, 2025 by Rebecca Tobin

Agentic AI technology acts like an agent, but is it a threat to human travel advisors? And what does agentic AI mean for the OTA model, supplier customer service and travelers themselves?

November 24, 2025

Our annual research report focuses on travel advisors and their business: What they sell and why, how much they earn, hosting trends, marketing plans, current successes and future concerns.

November 17, 2025 by Robert Silk

Hawaiian Airlines parent Alaska Air Group said there's been a "meaningful share shift" in Sabre bookings since the surcharge was scrapped and interisland Hawaii fares restored in the GDS.

November 6, 2025 by Jamie Biesiada

Tripadvisor expects to reduce its workforce by 20% with the restructuring.