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Survey says: Younger travelers love to cruise
A survey from Allianz shows that nearly three-quarter of cruisers age 25 to 34 are likely to book another cruise within the...
What bottled water says about value
The Big Mac Index? Let's talk about the Bottle Board.
Reaffirming my stance on duty of care laws
Firms can't be liable for violating 'duty of care,' except in rare scenarios.
Are the 50+ 'brand-elastic'? Try 'brand-promiscuous'
Consumers over 50 years old represent 36% of the U.S. population and over $12 trillion in spending power. But they're not brand...
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Trade Secrets columns
When the right thing to do is the hard thing to do
This pandemic is hard. Our businesses are suffering mightily. But I see hope that the travel agency community will emerge on...
Standing with otherness
The industry needs to make meaningful change to include Black voices.
Rewriting the marketing playbook
Embark's marketing approach has evolved during the Covid crisis.
Looking for advisors who don't sell travel
Sellers embrace the true meaning of the title "travel advisor."
Host agencies have grown with IC numbers
As independent contractors have proliferated in the industry, so too have host agencies. It makes sense.
Enhancing the digital experience
The digital experience is important for travelers, particularly Gen Zers and millennials, and advisors should get in on it.
On the offensive in defense of the travel advisor
There are still a number of uninformed people who think travel advisors went extinct.
A merger of equals
A true merger of two agencies is very uncommon, but in this case it is working.
A dearth of women at the top
This industry was built on the backs of women, so where are women in the C-suites?
A taste for travel
A passion for food turned into a lucrative career in selling travel for Rani Cheema, a former Food Network designer.
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Execs address the impact of low water levels on river cruising
What the Korean Air-Asiana merger means for U.S. flyers
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Cruise leadership panelists offer guidance to advisors
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