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What bottled water says about value
The Big Mac Index? Let's talk about the Bottle Board.
Reaffirming my stance on duty of care laws
Firms can't be liable for violating 'duty of care,' except in rare scenarios.
Are the 50+ 'brand-elastic'? Try 'brand-promiscuous'
Consumers over 50 years old represent 36% of the U.S. population and over $12 trillion in spending power. But they're not brand...
A lesson in self-care at Mexico's Almare Isla Mujeres
The resort offers an array of wellness options, including sunset rituals, a spa with an altar dedicated to a Mayan goddess and...
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Government Affairs
Trump's deregulatory agenda targets airline consumer rules
The DOT will not implement a Biden administration proposal that would have required airlines to pay cash compensation to flyers...
Southwest leads with early adoption of secondary cockpit barrier
The folding door is located on the cabin side of the forward galley. Before a pilot exits or re-enters the cockpit, the door is...
The cruise lines sue Hawaii over new tax
The cruise lines' trade group, CLIA, has sued the state, claiming a new 11% tax on cruise ships violates the U.S. Constitution...
With troops deployed in D.C., tourism group takes action
D.C. tourism is emphasizing safety and promoting positive perceptions through content and marketing efforts.
Booking Holdings agrees to $9.5M settlement of Texas junk-fee lawsuit
The lawsuit alleged that Booking Holdings drew in customers with "artificially low room rates that were not actually...
Security-screening service Clear pilots its biometric gate
Clear says the new technology will shave more time off the screening process for members.
Industry urges Hawaii to rethink plan to slash cruise calls
Stakeholders whose employees rely on the cruise industry to make their living are proposing alternatives like lower-emission...
DOT upgrades filing system for airline complaints
The DOT says the new system will substantially speed complaint resolution.
FAA proposes Newark flight cap extension through October 2026
Since this past June, operations in Newark have been capped at 68 arrivals and departures per hour. The FAA proposes a slight...
European hotels join class action against Booking Holdings
More than 10,000 hotels have joined the lawsuit, and organizers have extended the deadline to join to Aug. 29.
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