Government Affairs

Voicing concerns about the DOT's refund rule

Voicing concerns about the DOT's refund ruleAnswering additional questions about the DOT's proposed airline refund rule.

Five U.S. airlines have committed to rebooking passengers on another airline free of charge if they can't provide same-day re-accommodation.

Airlines vastly improve their services to customers affected by cancellationsAll of the changes were made after DOT secretary Pete Buttigieg sent a letter to airline CEOs urging them to make upgrades.

State AGs say that the DOT isn't doing a good job holding airlines accountable.

State AGs want the power to crack down on airlinesThe attorneys general of 38 states have penned a letter to congressional leaders, requesting legislation that would empower...

Cologne, Germany. Tour companies have voiced concerns over Germany's plans to charge a value-added tax on non-EU tour operators.

Tour operators voice serious concerns over Germany's VAT plansOperators identified issues such as factoring the tax into 2023 prices and how much extra paperwork the VAT would create.

Enrollment and renewal of Global Entry applications can take as long as 18 months, Customs and Border Patrol said on its website.

Global Entry enrollment delays stretch for monthsWhile backups persist, there are a few options that can be helpful for individuals hoping to avoid a long wait for an...

ASTA executives earlier this week appeared at a meeting of the DOT Aviation Consumer Protection Advisory Committee to discuss a proposed rulemaking that would put some travel advisors "on the hook" for air-ticket refunds.

At DOT, ASTA lays out opposition to air-ticket refund planASTA president and CEO Zane Kerby said what was once "a very large problem" for advisors is now "much smaller than we...

The DOT is doing an airline customer service dashboard

The DOT is doing an airline customer service dashboardThe new web feature is designed to provide air travelers with easy-to-access comparative information on the services that...

According to labor unions, U.S. airlines spent $47 billion on share buybacks in the 2010s.

Labor unions are campaigning against the resumption of airline stock buybacksAlthough the pandemic-era restriction on airline stock buybacks is due to lift on Oct. 1, unions are calling for airlines to...

Regulations proposed by the DOT would place new refund requirements on airlines that delay flights.

Government agencies propose sweeping changes for airlinesRecent proposals could lead to new protections for airline customers on issues ranging from refunds to seat sizes and seating...

To test the online renewal portal, the State Department is seeking up to 25,000 applicants on a first-come, first-served basis.

The State Department is testing online passport renewalThe department is offering the service to the first 25,000 applicants who apply this month.

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