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With travel expected to return to meaningful volumes this year, agency owners have been advised to staff up to meet the projected pent-up demand.

Agency owners ponder timing to rehire for expected demandThey are considering the factors that will nudge them to put out "now hiring" signs later this year, and all signals point to...

Luxury travel advisor Courtnie Nichols is the founder of Compass Collective, TravelBash and TRVLB.

Agent Life: Florida advisor wants to be an agent of change on diversityCompass Collective's founder, a travel agent, wants to help bring diversity to the industry.

Sarah Lee, left, and Elizabeth Belcher of Modern Family Travels.

Agent Life: Modern Family Travels duo growing their family and their focusA Las Vegas couple's agency focuses on LGBTQ travel, but they are eyeing other markets.

About 25% of respondents are only mildly concerned about staying in business.

TW poll: More travel advisors are optimistic that they'll survive the pandemicMore than 72% of survey respondents estimated they could stay in business for six months or more, up from 62% in May.

Two thirds of respondents said the quarantine requirement would deter clients from booking travel.

TW survey: Bookings stumble as Covid rules keep piling upFast-changing rules for international travel have fueled a new round of cancellations and chaos for travel advisors.

'We're just waiting': Displaced travel industry workers tell of pandemic's impact

'We're just waiting': Displaced travel industry workers tell of pandemic's impactTravel industry professionals share personal stories of lost jobs, business reversals, career reinvention and survival.

The MMGY study found that spending levels by Black travelers worldwide could take a nosedive in 2021 compared with 2019.

What factors most influence Black travelers' vacation choices?An MMGY study found that Black representation in advertising and perceived safety of a destination both have a significant...

Surfside Shakes operates out of Gerling Travel and Gerling Sports Travel's unused office space in Flagler Beach, Fla.

Ice cream shop is a cool development for Fla. agencyFaced with a slowdown in their agency business, a Florida couple has converted unused office space into an ice cream parlor.

The Preview 2021 issue

The Preview 2021 issueHere we are again, looking through the crystal ball at what the new year might bring. And with our continuing focus on...

2020: A year in review

2020: A year in reviewThe Covid-19 pandemic, and the industry’s response to it, isn’t just the story of the year. It’s the only story of the year.

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