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“The call center has been challenging across the industry,” Carnival's Adolfo Perez said, citing wait times that can reach more than an hour.

Carnival bumps up online booking commission, scraps 2020 sales thresholdsCarnival Cruise Line has made enhancements to its Onboard with You pledge to help travel advisors navigate the coronavirus...

A host of problems: A cautionary tale from four travel advisors

A host of problems: A cautionary tale from four travel advisorsFour travel advisors share a cautionary tale about the host agency with which they started in the business, one that was...

Royal Island, Cuvee’s private island in the Bahamas. The company has had a handful of clients rent properties to self-isolate.

Some clients are self-isolating in villas or rentals, advisors sayAlthough a pandemic has paused most of the travel industry, travel advisors and suppliers still serving clients who are...

Lynn Clark (left), a partner at Travel Leaders in Delafield, Wis., makes an appearance on the local NBC affiliate’s “The Morning Blend” program with co-hosts Molly Fay (center) and Tiffany Ogle.

Agents use local media to get their message out during Covid-19 crisisAs Covid-19 continues to spread, travel advisors are getting in front of local news cameras to discuss the virus and its impact...

Marketing during a crisis: Back off but don't disappear

Marketing during a crisis: Back off but don't disappearThe coronavirus crisis has thrown travel marketing departments into disarray as they navigate a world in which travel is...

ASTA chief denounces U.S. recommendation to avoid cruising

ASTA chief denounces U.S. recommendation to avoid cruisingZane Kerby indicated that the Trump administration overreacted to coronavirus fear and put the livelihoods of travel agents in...

Airline passengers wearing medical masks at Kuala Lumpur International Airport in early February.

Lessons unlearned, world caught off-guard by Covid-19The governments of the U.S. and most other countries have demonstrated in the past few weeks that, try as they might, they are...

The Norwegian Joy.

Coronavirus crisis: Travel companies relax change and cancellation policiesWith the spread of coronavirus, travel companies are increasing their flexibility.

With incentives not moving the needle, cruise lines cut prices

With incentives not moving the needle, cruise lines cut pricesCruise.com CEO Anthony Hamawy said the coronavirus crisis is “among roughest times I can remember in this industry” in his...

Experiential culinary outings enrich advisors and clients

Experiential culinary outings enrich advisors and clientsCompanies like Eatwith and Traveling Spoon serve up a win-win: Rich cultural experiences for travelers and commissions for...

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