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Word-of-mouth marketing inspires more travelers than social mediaConsumers, especially millennials, are most likely to get their leisure travel inspiration via word of mouth, according to a...

ASTA plans to charge members a fee to fund consumer-awareness efforts

ASTA plans to charge members a fee to fund consumer-awareness effortsJay Ellenby, ASTA's incoming chairman, proposed the assessment of a fee for every transaction that members make. He said ASTA...

Travel journalist Peter Greenberg interviewed Dave Hilfman, senior vice president of worldwide sales at United Airlines, during Tuesday's general session at the ASTA Global Convention.

United exec: Commission on ancillaries a possibility"I think there's more coming, whether you're able to charge [for] Wifi or you're able to pre-sell a number of things, and of...

CBS News travel editor Peter Greenberg (left) interviewed Marriott CEO Arne Sorenson at the ASTA Global Convention.

Marriott CEO says agent relationships ‘have to be tended’In a Travel Weekly interview with Arne Sorenson at the ASTA Global Convention, he said Marriott wants to make sure that "we're...

Taking a hit

Taking a hitWhen it comes to travel, not all publicity is good publicity. In areas that made headlines for terrorism, natural disasters or...

Bad news, good sales for insurance

Bad news, good sales for insuranceAt a time when consumers perceive the world to be an increasingly dangerous place, the number of travel insurance companies has...

2016 Consumer Trends

2016 Consumer TrendsOur annual survey of consumers tracks changes in how travelers find a travel agent, why they use social media, who uses...

Extreme complexity for selling cruises

Extreme complexity for selling cruisesOver the last quarter century, cruise products have become so complicated in terms of pricing, promotions, cabin types, food...

Rise of the robo-agent

Rise of the robo-agentArtificial intelligence isn't the stuff of science fiction anymore as companies develop apps, chat bots and software for the...

From left, Sedisha Matthias, Travel Noire; Grant Legan, Elsewhere; and Sarah Osman, Tumblr at the American Express Travel Salon Series.

Millennials like tailored vacations, so can agents benefit?Panelists at the first American Express Travel Salon Series discussed millennials' travel preferences.

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