21.
BOEING TRAVEL MANAGEMENT GROUP
2005
Sales: $424.8 million
Employees: Not disclosed
2004
Ranking: 20
325 McDonnell
Parkway
Hazelwood, MO
63042
(314)
545-9025
www.boeingtravel.com
Executives
COO: James Johnson
CFO: Cory Peters
VP-Operations: Isabelle
Donovan
2005
Developments
Business travel
93% of sales, leisure 5%, other 2%
Continued
international expansion in Europe, Middle East, Asia and
Australia
Company
Facts
Subsidiary of
the Boeing Co.
22.
GARBER TRAVEL SERVICE
2005
Sales: $417 million
Employees: 332
2004
Ranking: 21
27 Boylston
St.
Chestnut Hill, MA
02467
(617)
739-2200
(617) 739-3204
fax
www.garber.com
Executives
President: Roselyn Garber
Executive Vice President: Joan
Kaplan
VP-Corporate Sales: Charlene
Leiss
VP-Travel Technology & E-Solutions:
Michael Sprague
2005
Developments
ARC sales of
$181 million
Business travel
87% of sales, leisure 11%, meetings 1%
Launched a
hotel sourcing program
Upgraded
midoffice system with GDSX Compleat
Installed voice
over Internet protocol for emergency travel service and several
branch offices
Began alpha and
beta testing of new-entrant GDSs
New clients
include Brown University, IndyMac Bank, Inveresk, Judith Ripka
Cos., Boston Capital, Measured Progress, Parexel International,
Progress Software, Royal Bank of Scotland and Imagination
(USA)
Looking
Ahead
Celebrating its
60th anniversary in 2006, to be marked by a series of networking,
educational and festive events
Launching an
employee intranet" Incorporating eGlobalfares into technology to
enable issuing of lo-cal fares and consolidator tickets worldwide"
Aims to make an acquisition by end of year.
Company
Facts
Business sales
87% of total, leisure, 12%, groups 1%
Owns Emergency
Travel Service, a 24-hour reservations and emergency support;
Garber Travel Limited (UK) and Garber Travel (Canada) travel
agencies; GMIM, a meetings and incentives management
service
Annual sales
volume of subsidiaries: $72.1 million
Member of the
ABC Global Connect consortium, Hotel Sourcing, and Synergi Global
Travel Management network; ABC, ASTA, CLIA, NBTA and
SOMBWA
Privately
held
23. WORLD
TRAVEL INC.
2005
Sales: $393 million
Employees: 312
2004
Ranking: 23
1724 West
Schuylkill Road
Douglasville, PA
19518
(610)
327-9000
(610) 327-8222
fax
www.worldtravelinc.com
Executives
President: James Wells
Vice
President: Liz Mandarino
2005
Developments
$271 million in
ARC sales
80% of sales
from business travel, 5% leisure, 15%
meeting/group/incentive
80% of bookings
via phone, 8% corporate self-booking tool, 7% e-mail, 1% company
Web site
Added and
enhanced various technology platforms
Installed new
phone systems in four reservations centers. Home agent
configurations installed voice over Internet Protocol phone to tie
into reservation centers for equal call distribution, monitoring
and reporting capabilities
Cliqbook
product added to on-line booking tools, complementing Travelport
and GetThere
Online
department doubled in size to accommodate increased online adoption
rates along with greater flexibility of online tool
customizations
Added
reservations center in North Carolina
Finalized plans
for opening reservations center and training facility in Exton,
Pa., scheduled for mid-2006
Added three
territory sales executives to business development
department
Expanded
account management staff to provide local representation for new
territories as well as existing ones
Implemented
Trondent Profiler system to provide continuity in data between
GDS/agent systems and online booking tools
Looking
Ahead
Implementing
automated quality control and ticketing system to enhance
productivity and interface with alternate reservations systems and
products
Implementing
enterprise system to enhance back-office functions and
capabilities
Introduced
dashboard technology for clients, providing easy to read and manage
statistical data
Company
Facts
Member of
Travelsavers, IATA, ASTA, THOR, CLIA, PATA, Ensemble
Privately
held
24.
ALTOUR INTERNATIONAL
2005
Sales: $383 million
Employees: 624
2004
Ranking: 25
1270 Ave. of the
Americas, 15th Floor
New York, NY
10020
(212)
897-5000
(212) 897-5134
fax
www.altour.com
Executives
President: Alexandre Chemla
Executive VP: Barry Noskeau
Executive VP & General Counsel:
Rosemarie Christofolo
CFO: David Weiner
2005
Developments
ARC sales of
$270 million
Business travel
73% of sales, lei-sure 23%, other 4%
70% of bookings
by phone, 25% e-mail, 3% company Web site, 1% corporate
self-booking tool
Added branch
offices in California (Encino and Pacific Palisades)
Launched Altour
Air
Launched an
enhanced Web site
Restructured
and added five senior positions: director of groups, meetings and
incentives; vice president of marketing; chief technology officer;
and senior vice president of operations, eastern and western
regions.
Looking
Ahead
Altour plans to
relaunch its Al-tour Collection, an "elite" selection of hotel
properties; create its own destination-specialist program; complete
the transition to 24-hour service; consolidate leisure resources to
leverage buying power with cruise and tour suppliers; broadcast a
monthly newsletter; launch a leisure Web site for corporate
clients; and launch a Web site specializing in travel to
France.
Will design and
create a data warehouse and merge data from various sources (for
example, Sabre, back-office systems, quality-control systems,
e-mail, customer relationship management technology and
new-business data) into a single repository
Plans to create
executive information systems to provide a higher level of
consolidation and a multi-dimensional view of the data and create
the ability to slice and dice the same data
Will improve
and upgrade reporting infrastructure, audit all existing reports
for quality and accuracy, and consolidate and merge all re-ports
into a single system based on Altour's new data
warehouse
Will implement
a knowledge base to help agents search for answers" Plans to
consolidate all CRM da-tabases and new data warehouse
Company
Facts
Owns Altour
Service (car ser-vice in New York), annual volume of $2 million;
Altour Incentive Management (incentive program technology and
program administration services), $2.4 million; Altour Management
(IT, hardware, software training and help desk), $100,000; Altour
Classic Cruise and Travel (tours and cruises), $24 million;
Altour-Travel Master (consolidator, specializing in the French
community), $16 million; Altour (air charter brokers), $3.9
million
E-mail
bookings, 25%; Web site, 3%; corporate self-booking tool,
1%
Member of
Signature Travel Network, THOR and ABC Hotel Programs
Claims to be
only independent agency that owns its own offices in London and
Paris
Privately
held
25.
PROTRAVEL INTERNATIONAL
2005
Sales: $375 million (not certified, based on company Web
site approximation of "approaching $400 million in
sales")
Employees: 550
2004
Ranking: 24
515 Madison
Ave.
New York, NY
10022
(212)
755-4550
(212) 593-4907
fax
www.protravelinc.com
Executives
President: Priscilla
Alexander
COO: Tony Shepherd
CFO: Tova Fink
Company
Facts
Privately
held
26.
OVATION TRAVEL GROUP
2005
sales: $348 million
Employees: 317
2004
Ranking: 24
71 Fifth
Ave.
New York, NY
10003
(800)
431-1112
(212) 726-0910
fax
www.ovationtravel.com; www.lawyerstravel.com
Executives
Chairman/CEO: Paul Metselaar
Executive VP: Sunil Mahtani
Executive VP: Michael Steiner
2005
Developments
ARC sales of
$251 million
Business travel
85% of sales, leisure 10%, meetings and groups 5%
67% of bookings
via phone, 24% e-mail, 8% corporate self-booking tool
Launched
Ovation Private, which offers access to a nationwide fleet of
private jets and charters, with preferred relationships with
operators of private jets.
Added Evan
Newman as CIO and Marcia Amoye as senior vice president of its
Client Solutions Group
Rolled out 12
global accounts, including one 24-country configuration through
Radius
Company
Facts
Does business
as Ovation Corporate Travel and Lawyers' Travel
Service
Member of
Radius, NBTA, ACTE, Virtuoso, Travelsavers, CLIA, ASTA,
Iatan
Privately
held
27.
TRAVELERS ADVANTAGE SERVICES
2005
Sales: $313 million
Employees: 432
2004
Ranking: Not listed
100 Connecticut
Ave.
Norwalk, CT
06850
(203)
956-1000
(203) 416-7515
fax
www.travelersadvantage.com
2005
Developments
ARC sales of
$208 million
Leisure travel
77.8% of sales, business travel 12.2%
96% of bookings
by phone, 4% by company Web site
The parent of
Travelers Advantage, Affinion Group, was acquired from Cendant by
Apollo Management, a private equity firm, in October
Launched
national distribution of platinum travel club, Elite Excursions,
focusing on high-end service benefits for members
Signed
exclusive partnership with Access Development to bring dining,
hotel accommodations and entertainment discounts at more than
160,000 locations to members
Looking
Ahead
Incorporating
"pay once, complete insurance coverage" for Elite Excursion
members
Company
Facts
Doing business
as Travelers Advantage" Subsidiary of Affinion Group, an affinity
direct marketer of value-added memberships, insurance and package
enhancement programs and services to consumers
28.
VALERIE WILSON TRAVEL
2005
Sales: $311 million
Employees: 340
2004
Ranking: 28
475 Park Ave.
S.
New York, NY
10016
(212)
532-3400
(212) 779-7073
fax
www.vwti.com; www.valeriewilsontravel.com
Executives
Chairman/President: Valerie Ann
Wilson
Co-President: Jennifer
Wilson-Buttigieg
Co-President: Kimberly Wilson
Wetty
2005
Developments
ARC sales of
$126 million
Business sales
56% of total, leisure 37%, meetings and incentives 4%
44% of bookings
via phone, 43% e-mail, 1% company Web site
Valerie Ann
Wilson transferred 48% of company stock to her two daughters
(Wilson-Buttigieg and Wilson Wetty). They were named
co-presidents
Sales back to
pre-9/11 levels; 2005 was the travel agency's best year in its
history
Acquired
Deerpath Travel in Lake Forest, Ill. (annual sales of $2
million)
An affiliate
agency, Worldview Travel in Pittsburgh, acquired sev-eral local
agencies
Purchased
International Meeting Services of Westport, Conn. (annual sales of
$10 million); and launched a new meetings and incentives division
with Barbara Sivak, former owner of International Meeting Services,
as executive director
Looking
Ahead
Celebrating
25th anniversary this year with a series of anniversary road shows
and other events
Company
Facts
Owns Valerie
Wilson Travel Meetings & Incentives (annual sales of $25
million)
Member of
Virtuoso, THOR, ABC
Privately
held
29. VTS
TRAVEL ENTERPRISES
2005
Sales: $302 million
Employees: 380
2004
Ranking: Not listed
150 E. 52nd
St.
New York, NY
10022
(212)
267-5500
(212) 644-0615
fax
www.vtstravel.com
Executives
CEO/Owner: Vincent Vitti
Co-Chairman: Edward Vitti
President: Patrick Fragale
2005
Developments
ARC sales of
$172.4 million
70% of sales
business travel, 20% meetings, 10% leisure
85% of bookings
via phone, 15% via corporate self-booking tool
Looking
Ahead
Product
enhancement of online reporting and quality control, expanded sales
effort throughout the country and aggressively pursuing agency
acquisitions
Company
Facts
Member of THOR,
Hickory
Privately
held
30.
ADELMAN TRAVEL GROUP
2005
Sales: $292 million
Employees: 300-plus
2004
Ranking: 27
6980 N. Port
Washington Road
Milwaukee, WI
53217
(800)
248-5562
(414) 352-3900
fax
www.adelmantravel.com
Executives
CEO/President: Craig Adelman
COO/CFO: Bob Chaiken
Executive VP: Steve Cline
VP-Corporate Sales: Jerome
Riese
2005
Developments
ARC sales of
$179 million
Business travel
90% of sales, leisure 5%, meetings and incentives 5%
57% of bookings
by phone, 20% e-mail, 20% corporate self-booking tool, 2% company
Web site
Celebrated 20
years in business; has grown from two employees at one location to
over 300 employees, 70 locations and 500 clients
Craig Adelman
named to the Travel Business Roundtable, comprising CEOs of leading
travel companies
Retained 98% of
clients in 2005
Claims to have
saved customers over $1 million with Adelman Private Fares
program
Looking
Ahead
Developing
technology that will allow travel consultants to auto-mate refunds,
exchanges and voids. Already 75% of online bookings are fully
automated, and the objective is to have 90% automated by the end of
the year
Plans to
enhance and lever-age IP telephony (Internet-based telephoning)
service solutions for customers calling into reservations
centers
Company
Facts
Owns Adelman
Travel Academy, a travel school and Adelman Meetings &
Incentives
Member of
Radius, Virtuoso, CLIA, ASTA
Privately
held