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Reaffirming my stance on duty of care laws
Firms can't be liable for violating 'duty of care,' except in rare scenarios.
Are the 50+ 'brand-elastic'? Try 'brand-promiscuous'
Consumers over 50 years old represent 36% of the U.S. population and over $12 trillion in spending power. But they're not brand...
A lesson in self-care at Mexico's Almare Isla Mujeres
The resort offers an array of wellness options, including sunset rituals, a spa with an altar dedicated to a Mayan goddess and...
The difference between long cruises and residential cruises
The nascent residential cruise segment, with its real estate-like approach, has faced some challenges.
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Wheels Up columns
Airlines keeping their word on accessibility
Flyers with disabilities have had to struggle through an air travel system that must simply feel indifferent to their...
Here's what advisors think about selling air now
According to results of a Travel Weekly survey, most travel advisors don't like selling air and are especially displeased about...
More U.S.-China nonstops? Don't pack your bags yet.
Flights between the U.S. and Asia are up dramatically from last summer. But thanks to strict pandemic-era rules, nonstops...
Lufthansa's customer service turbulence
A travel advisor's group is frustrated after a Lufthansa policy is unevenly applied to the group's claims.
The unseemly side of ancillary fees
Frontier's focus on ancillary fees has me wondering: At what cost?
Waking up to the struggles of disabled flyers
Airlines say they're committed to accessibility. Here's what they could do.
Digging into airlines' 'controllable delay' loophole
The DOT's new customer-service dashboard is good. It could be better.
Operational woes could cost this airline the most
When it comes to fixing operational woes, perhaps no airline has as much at stake as Delta.
Now arriving: The airports of tomorrow
The airport experience of the future is taking shape now in Denver, Newark and Pittsburgh.
Intriguing flights to catch as air travel ramps up
From AKL-JFK to TFN-EWR, new city pairs are heartening to see and fun to track.
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