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Lessons for travelers in the aftermath of Hurricane Lowell
When travelers ask whether they should still go, the answer is not always a simple yes or no. Timing, a storm's specific impact...
25 years since 9/11: Innocence lost, resilience gained
In retrospect, pre-9/11 feels like an innocent time. In the 25 years since, the industry has learned it could face an...
Questioning the 'Lake America' effect on tourism
Trump administration official Nick Adams said on X that changing Lake Ontario's name to Lake America will be big for tourism....
Lessons from Lego: Little things make a big difference
When alerted that stickers were missing in a kit, Lego's response exceeded expectations. Travel advisors can do the same.
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Editorials
Hide and seek
Airlines aren't really the bad guys for suing a startup that offers hidden-city options.
Beltway bucket list
For 2015, we've come up with a list of things we'd like the government to put to rest.
Thank you, Hyatt
Free hotel WiFi has been on our wish list for longer than we care to admit.
Pause and reflect
We owe enormous debts of gratitude to unsung heroes who make big things move, who keep things clean, who keep us safe on our...
Flunked again
Friends of the Earth's arbitrary grading system makes the cruise industry look bad.
Virgin Cruises
What's not to like about Virgin's entry into the cruise business?
Welcome restraint
The E.U.'s approach to protecting consumers in airline bankruptcies was wisely restrained.
Checklist
The countdown to the end of the calendar year inevitably involves a checklist of unfinished business, things that have to "get...
Beltway hits and misses
The government never bats 1.000, but last month it seemed to be slumping a little on some travel issues, hitting 1-for-3.
Thanks
This Thanksgiving, the industry can be grateful for a pretty decent business climate.
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