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ChatGPT means radically improved travel sales conversionTravelocity founder Terry Jones says his past work creating Wayblazer makes him confident ChatGPT and other forms of generative...

Active destination balancing: Beyond pest controlDestination strategists Matthew Landkamer and Matt Stiker ask: What if, instead of aiming to push visitors away from popular...

American Airlines NDC works for corporate agencies and clientsHere are three ways it could work even better, according to AmTrav's Elliott McNamee.

Our small role in Jimmy Carter's legacyAlexander+Roberts CEO Robert Drumm recalls when his firm arranged a Carter family trip to Hungary, where the former president...

One more good reason to throw an antiquated maritime law overboardPanama's latest attempt to grab U.S. tourism dollars is a good example why the 1886 Passenger Vessel Services Act must be...

Who's really to blame for staffing shortages in hospitality?If we're being honest, we in the industry would recognize that we have never really offered superior employment to entry-level...

Now more than ever, we must keep the customer satisfiedWhile the cost of travel plays a part in cementing travelers' decisions, having a positive experience increased in importance...

Seven unintended benefits of being an accessible hotelJake Steinman, the founder of TravelAbility, shares several positive developments that stem from hoteliers including granular...

"Set the record straight": An open response from EnsembleEnsemble's president responds to a report that a group of former consortium members had written an open letter to leadership...

A road map for curbing supply chain emissionsDarrell Wade, chairman and co-founder of Intrepid Travel, shares a few ways to engage your supply chain in your fight against...

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