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DMOs must prove their work boosts revenue

DMOs must prove their work boosts revenueA failure by DMOs to prove a return on investment enables policymakers to challenge spending and to cut budgets.

Agents can sell Uniworld with complete confidence

Agents can sell Uniworld with complete confidenceCEO Ellen Bettridge penned a response to Richard Turen's columns on river cruise safety in Europe.

Brand USA: Exactly the champion Trump needsThe CEO of the U.S. Travel Association argues that America's greatness doesn't sell itself. It needs a properly funded Brand...

'Doing good,' for customers and investors

'Doing good,' for customers and investorsAirlines can do right by passengers and still satisfy investors. Here's how.

The airline industry's service challenge

The airline industry's service challengeThe rule-based culture works well in the cockpit, but it is not the most appropriate system for the back of the plane.

ID verification for sharing-economy products

ID verification for sharing-economy productsWays to establish trust in the person on the other end of an Airbnb or Uber transaction.

Engaging the over-50 traveler

Engaging the over-50 travelerAn AARP market expert offers nine essentials for pursuing older-generation travelers.

Hamad Airport in Doha, Qatar, is one of the 10 airports where passengers heading to the U.S. are prohibited from carrying large electronics onboard a flight.

The laptop. Why'd it have to be the laptop?On a Qatar Airways flight, I was forced to check my laptop. Now it's missing.

Who is welcome in Trump's America?

Who is welcome in Trump's America?Bob Amsterdam: "I can't recall another moment so fraught with political risk for the travel industry."

Customer experience as a competitive tool

Customer experience as a competitive toolAllianz's CEO Mike Nelson argues that customer experience is increasingly a marketable differentiator.

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