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Reaffirming my stance on duty of care laws
Firms can't be liable for violating 'duty of care,' except in rare scenarios.
Are the 50+ 'brand-elastic'? Try 'brand-promiscuous'
Consumers over 50 years old represent 36% of the U.S. population and over $12 trillion in spending power. But they're not brand...
A lesson in self-care at Mexico's Almare Isla Mujeres
The resort offers an array of wellness options, including sunset rituals, a spa with an altar dedicated to a Mayan goddess and...
The difference between long cruises and residential cruises
The nascent residential cruise segment, with its real estate-like approach, has faced some challenges.
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From the Window Seat columns
Where's travel going? Place your bets
If given a check for $175 million, what areas of travel innovation would you invest in?
The emancipation of leisure travel
Soon, leisure travel will be unleashed. Are you, and the world, prepared?
Lessons from Butch
The lasting relevance of Butch Stewart's views on agents and consumers.
An industry vaccine: Mutual agent-supplier support
Suppliers stepped up agent support. Will it outlast the pandemic?
Diversity and inclusion: Step 1, awareness. Step 2...?
Thoughts on the travel industry's diversity/inclusion blind spot.
A 2020 event that will overshadow the pandemic
Crises invariably lead to innovations. And the pandemic is no exception.
Stuck at the intersection of politics and travel
The country is polarized. Can cruise and tour operators keep peace among guests?
The pandemic vs. Team Today, Team Tomorrow
The ultimate agency multitask: Build for tomorrow's needs, execute on today's.
What sustains a traveler in 2020
To survive in 2020, sometimes a traveler must listen carefully to the ghosts of travels past.
Reinventing a travel business, without travel
In replicating the emotions of travel, a new business model emerges.
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Alaska Air Group to lay off approximately 200 employees
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Chief sales officer John Chernesky is leaving Norwegian
Execs address the impact of low water levels on river cruising
Carnival Corp.'s HR chief on the best career advice she's received
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