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Reaffirming my stance on duty of care laws
Firms can't be liable for violating 'duty of care,' except in rare scenarios.
Are the 50+ 'brand-elastic'? Try 'brand-promiscuous'
Consumers over 50 years old represent 36% of the U.S. population and over $12 trillion in spending power. But they're not brand...
A lesson in self-care at Mexico's Almare Isla Mujeres
The resort offers an array of wellness options, including sunset rituals, a spa with an altar dedicated to a Mayan goddess and...
The difference between long cruises and residential cruises
The nascent residential cruise segment, with its real estate-like approach, has faced some challenges.
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From the Window Seat columns
An antidote to weighty times
Microgravity may just be the escape from reality that clients need right now.
As travel restructures, leave room for inspiration
Can "travel therapy" help teens achieve their aspirations?
How to be effectively desperate
Desperate times call for creative, not desperate, measures.
The pandemic's Book of Genesis
A book on the pandemic's impact on the travel industry has arrived. Too soon?
Why dropping change fees is big. Really big.
The elimination of airline change fees clarifies what will happen in other sectors.
How travel will be bought and sold in August 2021, Part 2
On an ASTA panel, consumer travel editors tried to imagine how advisors, corporate travel managers, meeting planners and OTAs...
How travel will be bought and sold in August 2021, Part 1
To set the stage, I asked this all-star cast to imagine various unknowns, some at the intersection of travel and politics,...
The pandemic doldrums
The pace of progress is tedious. But it's progress nonetheless.
Black travelers, then and now
Then and now: A 24-year perspective on Black American travelers.
Repairing a world broken in two by pandemic
Humans have plenty of experience recovering from bad breaks. Is this time different?
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Chief sales officer John Chernesky is leaving Norwegian
Alaska Air Group to lay off approximately 200 employees
Are the 50+ 'brand-elastic'? Try 'brand-promiscuous'
Execs address the impact of low water levels on river cruising
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