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Finding your niche: Strategies for travel advisors
In a recent conversation, Avoya Travel vice president of strategic growth Kameish Stanley discussed the dilemma of landing on...
Apologies for my 'Flops' flub
The 'Flops' exhibition in Paris this spring inferred that failure may be necessary before innovation truly succeeds.
How to deal with frivolous lawsuits
Your basic goal in drafting terms and conditions should be to maximize self protection, as long as your terms are likely to be...
The antidote to travel anxiety: Being informed
Editor in chief Johanna Jainchill reached out to Mignon Houston, deputy spokesperson for the U.S. State Department, to discuss...
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From the Window Seat columns
Racism doesn't take a vacation
The travel industry promotes intercultural understanding. Can it play a role to reduce racial tension?
The post-Covid future: Transformational travel transformed
Travel's hungry, hungry caterpillar went into its cocoon. Will what emerges have legs?
Advisors and suppliers, navigating the intersection of cash and trust
Supplier refund policies (the slow and no kind), angry clients and you.
The post-Covid future: Gauging traveler sentiment
The industry guessing game: When and how will travel resume?
The post-Covid future: National Travel and Tourism Week edition
In a week that shines a spotlight on the industry, we promote the upbeat spirit of tourism while also trying to accurately...
Risk-distancing syndrome
Will innovation and risk-taking be casualties of the coronavirus?
The post-Covid future, Part 3: Desire and greed
Will longing and greed replace safety, flexibility and trust to revive tourism?
Coronavirus, politics and your messaging
You cross a political minefield when communicating to clients about Covid-19.
The opportunity hidden within uncertain times
Activities during past crises have helped shape today's travel landscape.
The post-Covid future, part 2: Looking forward
Yesterday, I outlined how the past might provide a blueprint for preparing for future pandemic outbreaks. Today, I focus on...
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