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What bottled water says about value
The Big Mac Index? Let's talk about the Bottle Board.
Reaffirming my stance on duty of care laws
Firms can't be liable for violating 'duty of care,' except in rare scenarios.
Are the 50+ 'brand-elastic'? Try 'brand-promiscuous'
Consumers over 50 years old represent 36% of the U.S. population and over $12 trillion in spending power. But they're not brand...
A lesson in self-care at Mexico's Almare Isla Mujeres
The resort offers an array of wellness options, including sunset rituals, a spa with an altar dedicated to a Mayan goddess and...
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From the Window Seat columns
Is Hong Kong safe?
How safe is it to visit the city? I visited, walked the streets, spoke with residents and met with tourism interests to gauge...
Fogo Island and travel's sixth sense
What do you get when you combine purpose, radical transparency, empathy and business? A $1,500-a-night hotel (sans spa).
The pirate vs. the pragmatist
Problem solvers: One speaker urged us to be pirates. Another founded a recycling enterprise.
The search for authenticity
My first taste of authenticity? A 100-day trek from Nairobi to Tangiers. Glamping, it wasn't.
Travel shame, travel virtue
Can travel's virtues be scaled to offset the damage of its carbon footprint?
Unhappiness to satisfaction
To make clients happy, an advisor must also understand what might make them unhappy.
It rhymes with bucket list
When it comes to travel destinations, what's on the flipside of your bucket list?
Slowdown, turndown or a series of unfortunate events?
A number of travel sectors recently forecasted or reported economic challenges. Coincidence? Or warning bells?
When your president disses your city
Visit Baltimore had a unique crisis management problem: President Trump was attacking the city on Twitter.
The virtues of mimicry
There are universal best practices for international tourism. Japan leads the way.
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