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What bottled water says about value
The Big Mac Index? Let's talk about the Bottle Board.
Reaffirming my stance on duty of care laws
Firms can't be liable for violating 'duty of care,' except in rare scenarios.
Are the 50+ 'brand-elastic'? Try 'brand-promiscuous'
Consumers over 50 years old represent 36% of the U.S. population and over $12 trillion in spending power. But they're not brand...
A lesson in self-care at Mexico's Almare Isla Mujeres
The resort offers an array of wellness options, including sunset rituals, a spa with an altar dedicated to a Mayan goddess and...
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From the Window Seat columns
Outliers or trendsetters? Two models that defy convention
Two new business models may represent nascent trends -- or perhaps just interesting one-offs.
Hotels as temples, true believers as guests
At LE Miami, "curating customers" is identified as the biggest challenge facing hotel companies.
Do you know who I am?
Understanding the finer points of "egotourism" can help client and adviser alike.
Blockchain comes to travel; disruption may ensue
A blockchain marketplace for hotel rooms could create headaches for OTAs and brands.
The Germans have a word for it
To "platform" companies Airbnb and Uber, add a variant in the agency space: Avoya.
Francis Ford Coppola, hotelier
What do shooting a movie and developing a hotel have in common? Ask "The Godfather" director.
Questions for Mexico's tourism minister
If you had the chance, what would you ask Mexico's secretary of tourism? Well, you'll have your chance this Tuesday.
Monkeys, cukes, grapes and travel
Why global trends that undermine travel might get worse before they get better.
New Swiss formula: Arabs>Italians, Indians>Dutch
Emerging markets, regulation, climate change and a strong franc shape Swiss marketing.
Arne Sorenson, commission cuts and chaos theory
Marriott's CEO on brand proliferation, group commissions and his preference for "a bit" of chaos.
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