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MSC Cruises pivots, and a travel advisor adapts
When MSC decided to stop sailing from New York, Donna Carlin had some disappointed clients. What would keep them sailing on...
Finding your niche: Strategies for travel advisors
In a recent conversation, Avoya Travel vice president of strategic growth Kameish Stanley discussed the dilemma of landing on...
Apologies for my 'Flops' flub
The 'Flops' exhibition in Paris this spring inferred that failure may be necessary before innovation truly succeeds.
How to deal with frivolous lawsuits
Your basic goal in drafting terms and conditions should be to maximize self protection, as long as your terms are likely to be...
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From the Window Seat columns
Every step you take
Carnival's Ocean Medallion is part of a paradigm shift that will affect every area of the travel business.
Who I want to meet in 2017
Travel industry insiders are an interesting bunch. But one group particularly intrigues me.
Trends to watch in '17
Last week, I shared Jack Ezon's observations about 2016. Herein, his 2017 predictions.
Why your year ended as it did
High-end travel adviser Jack Ezon, president of Ovation Vacations, often spots trends that might be missed by others.
The travel industry's other candidate
Donald Trump wasn't the only industry exec in the election. A Vermont agent was also running.
Behavioral guidance from the Middle East?
Whether dealing with suppliers or clients, agents can learn a lot from Mideast-style haggling.
The travel adviser as digital guru
This year's Phocuswright conference revealed opportunities for agents to learn enough to turn the tables on the OTAs.
Tzell and Delta: A love story or case study?
Tzell's 50th anniversary gala offered an insight into evolving agent/airline relationships.
'Sharing' a threat? Not so fast ...
Suppliers on a recent panel seemed surprisingly sanguine about the "sharing economy."
The downside of rational thought
Trafalgar finds that in agent/client dealings, rational thinking isn't the best way to make a sale.
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