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25 years since 9/11: Innocence lost, resilience gained
In retrospect, pre-9/11 feels like an innocent time. In the 25 years since, the industry has learned it could face an...
Questioning the 'Lake America' effect on tourism
Trump administration official Nick Adams said on X that changing Lake Ontario's name to Lake America will be big for tourism....
Lessons from Lego: Little things make a big difference
When alerted that stickers were missing in a kit, Lego's response exceeded expectations. Travel advisors can do the same.
Social media influencers are part of NCL's marketing revamp
NCL is leaning on content creators to promote the new Great Tides Waterpark.
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Its Like This columns
Survival, yes, but not at any price
The "intersection of greed and fear"? It's more like greed and desperation.
Survival of the fittest
Retail travel pros who survive this crisis will be all the tougher, smarter and in demand for it.
What's your plan?
Some big things to consider when planning a business response to Covid-19.
Keep calm and sell cruises
Remember that the cruise industry is resilient and that coronavirus fears too shall pass.
The agency owner must look out for No. 1
Anyone who owns a retail agency has the responsibility to make it successful.
The gift
In this season of giving, happiness and introspection, this column is my gift to you.
Travel shaming vs. travel reality
When it comes to travel shaming, the numbers that are often cited don't quite add up.
Proving who you are is getting more complicated
In the old days, you just boarded your plane. Today you must prepare your clients for the inevitable: Real ID.
Booking air is as thankless as flying. But necessary.
For travel advisors, booking air is as thankless as our clients often find flying itself.
Never stop learning, it never gets old
The day I have nothing left to learn, nor anything to contribute, I'm going to hang it up.
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