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Lessons in leadership, dispensed at CruiseWorld
Industry leaders emphasized the importance of listening, particularly to people who have a differing viewpoint.
A night of surprise and delight on a Yantgze River cruise
While in China last month with Century Cruises, our cruise featured an excursion to Mistvale Haven. From the start, it was...
Explora did some fine-tuning on its third ship
All of Explora's ships are similar, but the Explora III isn't identical to its predecessors. Explora made adjustments to the...
Four winter Caribbean festivities that celebrate the holiday
If your clients are looking for a culturally immersive winter escape, consider these four islands.
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Its Like This columns
Survival, yes, but not at any price
The "intersection of greed and fear"? It's more like greed and desperation.
Survival of the fittest
Retail travel pros who survive this crisis will be all the tougher, smarter and in demand for it.
What's your plan?
Some big things to consider when planning a business response to Covid-19.
Keep calm and sell cruises
Remember that the cruise industry is resilient and that coronavirus fears too shall pass.
The agency owner must look out for No. 1
Anyone who owns a retail agency has the responsibility to make it successful.
The gift
In this season of giving, happiness and introspection, this column is my gift to you.
Travel shaming vs. travel reality
When it comes to travel shaming, the numbers that are often cited don't quite add up.
Proving who you are is getting more complicated
In the old days, you just boarded your plane. Today you must prepare your clients for the inevitable: Real ID.
Booking air is as thankless as flying. But necessary.
For travel advisors, booking air is as thankless as our clients often find flying itself.
Never stop learning, it never gets old
The day I have nothing left to learn, nor anything to contribute, I'm going to hang it up.
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