It's Like This: Travel Weekly

Its Like This columns

Preparing clients for a dangerous worldWhat are agents' responsibilities to clients in the wake of the Paris terrorist attacks?

When you want to shoo a potential clientHow far does the retailer have to go before drawing a line and choosing not to do business with someone? When is enough enough?

Dealing with staff who pilferIt's bad PR when crooked agents make headlines, even worse news when you're the victim.

Agent, respect thyselfThose in retail travel should assign a value to their knowledge and expertise.

Don't judge a book by its cover; qualify the prospectNew clients might not be who they seem at first. Learn how to figure out a prospect's wants and needs and recommend the product...

Remember who brought them to the danceCruise line executives weigh in on the rapid increase in direct bookings, but they need to keep in mind who brought them the...

Pick a court position and play itCLIA data and practical experience show it's harder now to lure first-time cruisers.

Bon voyage to a special travelerA celebration of, and anecdotes about, a good man (and a good traveler).

The variables in the equationMake sure the locking bar is in place; the ride's about to leave the station.

Don't get on my naughty listThere was an era when a high level of deportment was expected of agents.

Popular Today

Most Read