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Flattery won't fix the challenges facing air travel
I hope the travel industry is mixing flattery of Trump with something more real: honest assessments of the heavy toll some of...
Al Anolik's lasting legal legacy
Anolik, who died on July 31, created a disclaimer that is used by every major travel agency today.
A river cruise with a Soulful impact
Soulful Experiences, AmaWaterways' river cruises focused on Black history and culture, have been successful but not imitated....
Dia de Muertos experiences travel advisors should know about
Whether your clients want authenticity and culture or relaxation, we looked at hotels and resorts offering Dia de Muertos...
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Legal Briefs
Steps to follow for a valid trust account
If you open a trust account just for clients’ funds, you cannot state or even imply that the funds are protected unless you...
You likely need to have a privacy policy
If your website has a fill-in form, you do need a privacy policy under the laws of three states. Those laws protect consumers...
No need to disclose hotel markups or commission to clients
I know of no law, regulation, or court precedent requiring such disclosure, either at the time of contracting or at the time...
Your duty to a client has its limits
When you make complex travel arrangements for a leisure client, you should have a written agreement that spells out exactly...
Are contracts and paperwork necessary for a new advisor?
Can certain legal formalities wait until a travel agent feels confident her business will succeed?
What's negotiable for ICs? It depends.
In many cases, independent contractors do have some leverage to negotiate with their hosts.
Is your GDS vendor pushing you to accept a longer contract? That may be a good thing
You are still better off under a long-term GDS contract than you are under a series of short ones, just as you are better off...
ASTA's consumer-driven case against AA
In its complaint, ASTA attacks the anti-consumer way in which American eliminated 40% of its fares from the GDSs and dumped NDC...
It's still a seller's market for travel agencies
Thinking of selling your agency? This might be a good time to do it.
American enforces its addendum
An AA lawsuit against a consolidator gives us important information about the airline's positions.
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Qantas to begin Sydney-New York flights in mid-2028
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