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Reaffirming my stance on duty of care laws
Firms can't be liable for violating 'duty of care,' except in rare scenarios.
Are the 50+ 'brand-elastic'? Try 'brand-promiscuous'
Consumers over 50 years old represent 36% of the U.S. population and over $12 trillion in spending power. But they're not brand...
A lesson in self-care at Mexico's Almare Isla Mujeres
The resort offers an array of wellness options, including sunset rituals, a spa with an altar dedicated to a Mayan goddess and...
The difference between long cruises and residential cruises
The nascent residential cruise segment, with its real estate-like approach, has faced some challenges.
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Legal Briefs
Tips for a speedy sale of your agency
If you are thinking of selling your agency, here is the knowledge you need to have at your fingertips.
Am I liable for my contractor's crimes?
While your agency is not legally liable for crimes committed by ICs, take these steps to minimize the chances that your agency...
GDS incentives are as robust as ever
Offers to many agencies are better than they have been in the 42 years during which such offers have been made.
Is now the time to sell my travel agency?
If you are considering selling your agency, here are answers to a few common questions.
No right to privacy for traveler info
Except in certain circumstances, nothing prohibits a travel agency from doing anything with an adult's personal information,...
Supplier's data breach shouldn't be on you
The general rule is that an agent is not liable for the suppliers' acts or omissions. However, there are exceptions.
Dealing with unclaimed commissions
Here are some steps a host must take to match an unclaimed commission check to an independent contractor.
The four things wrong with NDC
It's premature to call NDC a failure, but there are problems that airlines need to fix to ensure its future.
Making your agency's tour lawsuit-proof
Here are some steps to take to firm up a tour contract to protect your agency against lawsuits.
Selling your business to your sub-IC
Here's how a deal could be structured.
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