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The changing face of voluntourism in Africa
The responsible-tourism market in Africa has matured considerably over the past decade, with operators shifting the focus away...
The importance of community in a travel advisor's life
Joining a local industry group can enable advisors to meet peers and form relationships that last far beyond the confines of an...
The second AI revolution is here
Think you know AI's capabilities? Welcome to the revolution.
Lessons in pricing from the Hopper ruling
The FTC's complaint centers on the Hopper app, but the lessons also apply to websites and even to telephone and email price...
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Legal Briefs
Avoid a long-term earnout in agency sale
There's risk in every earnout, and the longer the earnout-measurement period, the riskier the earnout becomes for the seller.
What does ARC do at 40?
A brief history of ARC and how it has adapted to educate and assist a smaller number of appointed agencies.
What could become of the DOT's consumer-protection rules under Trump?
Some conservative legal commentators have argued that all of the DOT's consumer-protection regulations exceed the DOT's legal...
A conundrum for host agencies
The Trump administration intends to roll back the Biden‑era rule for classifying independent contractors but has not yet...
Ins and outs of incentive travel contracts
Put these five clauses in an incentives contract to protect your agency.
Be wary when issuing air tickets for others
ARC allows you to ticket for a nonappointed agency; however, every carrier has the right to decide which agencies it will...
Count on contracts, not courts
When negotiating major supplier agreements, you need to spell out the grounds on which you can decline to pay the supplier.
Complying with the FTC's Business Opportunity Rule
If you're trying to attract people new to the business -- and you're planning to charge a fee of any kind, train them and refer...
Did a sales rep make a promise? Get it in the contract
A sales rep says a technology contract can be canceled any time with 30 days' notice. Is the rep's word binding?
20 questions to ask a travel agency seller
Looking to buy an agency? Here are some questions you need to ask.
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