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Reaffirming my stance on duty of care laws
Firms can't be liable for violating 'duty of care,' except in rare scenarios.
Are the 50+ 'brand-elastic'? Try 'brand-promiscuous'
Consumers over 50 years old represent 36% of the U.S. population and over $12 trillion in spending power. But they're not brand...
A lesson in self-care at Mexico's Almare Isla Mujeres
The resort offers an array of wellness options, including sunset rituals, a spa with an altar dedicated to a Mayan goddess and...
The difference between long cruises and residential cruises
The nascent residential cruise segment, with its real estate-like approach, has faced some challenges.
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Legal Briefs
Your business is safe at home
Can an ARC-appointed agency be all home-based? Today, the answer is yes.
If you get an image copyright notice, don't ignore it
If a law firm contacts your agency about use of an unauthorized photo, you should settle the matter and take the photo down...
Nothing scary about zombie contracts
Your rights and duties under these expired contracts depend on the exact terms of each contract, the parties' intentions and...
Selling a small travel agency corporation? No worries
Here's how to sell a small agency if your corporate paperwork isn't up to date.
Updating your IC contracts
The biggest new area for protection of host agencies is how to prevent loss of commissions for pending bookings that get...
Avoid a long-term earnout in agency sale
There's risk in every earnout, and the longer the earnout-measurement period, the riskier the earnout becomes for the seller.
What does ARC do at 40?
A brief history of ARC and how it has adapted to educate and assist a smaller number of appointed agencies.
What could become of the DOT's consumer-protection rules under Trump?
Some conservative legal commentators have argued that all of the DOT's consumer-protection regulations exceed the DOT's legal...
A conundrum for host agencies
The Trump administration intends to roll back the Biden‑era rule for classifying independent contractors but has not yet...
Ins and outs of incentive travel contracts
Put these five clauses in an incentives contract to protect your agency.
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Carnival Corp.'s HR chief on the best career advice she's received
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