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What bottled water says about value
The Big Mac Index? Let's talk about the Bottle Board.
Reaffirming my stance on duty of care laws
Firms can't be liable for violating 'duty of care,' except in rare scenarios.
Are the 50+ 'brand-elastic'? Try 'brand-promiscuous'
Consumers over 50 years old represent 36% of the U.S. population and over $12 trillion in spending power. But they're not brand...
A lesson in self-care at Mexico's Almare Isla Mujeres
The resort offers an array of wellness options, including sunset rituals, a spa with an altar dedicated to a Mayan goddess and...
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Legal Briefs
Getting your share of airline commissions
Following the commission cuts starting in the 90s, each major airline has entered into confidential, bilateral agreements with...
How to protect clients' payments
There are ways to protect your client from booking a supplier that might go under. Here are four steps you can take.
Should clients keep refund overpayments?
The answer depends on where the overpayment came from, the sequence of payments and the underlying contract. Sometimes they can...
How to protect your wholesale business
If you're thinking about opening a wholesale division, here are five steps to protect the business.
Inside Sabre's NDC terms and conditions
The NDC terms and conditions are different from every Sabre agreement I have ever reviewed. Here are some of the differences.
10 provisions to look for in a nondisclosure agreement
A reader asks: "Can you give us a short checklist of provisions that an attorney would look for in a draft NDA?"
10 common host-IC problems to avoid
Here's a checklist of the most common problems in host-IC relationships and how you can avoid them.
Protecting your travel agency in hotel group contracts
At the request of an important corporate account, an agency signed a hotel convention contract. The account ended up canceling...
What if DOGE dumps your travel agency's subcontract?
The Department of Government Efficiency seems to be ordering the cancellation of hundreds of government contracts every day,...
What's a host to do if an IC dies?
The host-IC relationship is one between two independent businesses with a contract between the parties. Ideally, it would...
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Are the 50+ 'brand-elastic'? Try 'brand-promiscuous'
Carnival Corp.'s HR chief on the best career advice she's received
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