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The myth about corporate duty of care laws
The corporation's alleged duty of care toward traveling employees is marketing hype coupled with morality. It is not the law.
Cashing in on the 'connection economy' in travel
According to Embark Beyond's Jack Ezon, the need to build connection, community and human relationships is driving clients'...
Why Princess ships need more specialty dining
During an Alaska cruise on the Discovery Princess, I discovered how challenging it is to book the ship's specialty restaurants....
Small stays, big impact: Boutique hospitality on Martinique
While many Caribbean islands are defined by their sprawling megaresorts, Martinique leads with its intimate accommodations.
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Reality Check columns
Taking the temperature of summer travel
Our shop sells the world. The world doesn't always make it easy.
Looking for happiness in the wrong place
Our clients will want to visit countries where the locals are generally happy with their lives. So where should we be sending...
How the worst travel day of my career turned out
Moscow. May of 1971. I went on to enjoy every day of my eventual career in travel. But I never forgot this worst travel day of...
This is how the worst travel day of my career began
Richard Turen recounts a desperate search for answers on a chaotic morning in Moscow, 1971.
Here are some ideas for new agencies
An agency that wants to expand needs to think creatively.
Waiting for Elon Musk's email
Here is a list of things I did on the job last week (in case Elon asks).
News nuggets you might have missed
While we are all trying to keep up, sometimes the most important stories that can affect our industry are shoved off to the...
How can an agency successfully establish an ultraluxe division?
You say you want to enter the luxury field? Here's how you get a luxury agency off the ground.
How Tokyo does urbanization right
For me, the 7-Eleven experience in Tokyo summarizes the intelligence of urban planning and a culture of mutual respect.
Changing perceptions on a visit to Japan
The great joy of travel is that sense of discovery when it becomes clear that previously held perceptions were wrong.
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