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When privatized airport security makes sense
I believe the Trump administration's push to increase the number of airports using private contractors is sensible as long as...
The myth about corporate duty of care laws
The corporation's alleged duty of care toward traveling employees is marketing hype coupled with morality. It is not the law.
Cashing in on the 'connection economy' in travel
According to Embark Beyond's Jack Ezon, the need to build connection, community and human relationships is driving clients'...
Why Princess ships need more specialty dining
During an Alaska cruise on the Discovery Princess, I discovered how challenging it is to book the ship's specialty restaurants....
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Reality Check columns
Walking slow, toting precious cargo in the 14th Arrondissement
In Paris, a love of cheese is one way to bring neighbors together.
Time to change business as usual
Travel sellers and travel marketers should go direct -- to each other.
Does our optimism resonate with travelers?
A headline has me thinking that agents' positive voices are needed.
A warmish welcome to new advisors
As we have now passed into 2024, I would like to direct a few comments and observations to the newest among us; those who,...
Royal Caribbean's Ultimate World Cruise is a social media bonanza
The sailing will end up being the most shared travel experience in history. Bet on it.
The Turen travel trends report: A travel advisor's predictions for 2024
Columnist and advisor Richard Turen gives his projections on what will be the year's top travel trends: Sustainability paired...
Welcome back to the Hotel Richard
This is how I'd welcome you to my perfect property, the Hotel Richard.
Welcome to the Hotel Richard
Here's what you would expect in a hotel designed by me.
Your goal should be to become a trusted advisor
A few things really do improve over time. The reputation of the American travel agent is one prime example.
Why I have never issued an airline ticket
When you can devote 100% of your energies to planning the non-air details of your client's travels, magic comes more easily.
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