December 10, 1999
"If you don't train your salespeople, it's the equivalent of saying to a medical student: 'See that guy over there? He's very sick. Go treat him. If he lives, you're a doctor; otherwise, you're not.' "
WASHINGTON -- Agency obligations to the airlines have narrowed in recent years as a result of pay cuts, according to industry attorney Barry Roberts of Roberts & Hundertmark, Chevy Chase, Md.
CHICAGO -- Virgin Atlantic chairman Richard Branson said he is assessing the possibility of an alliance deal -- despite an admitted dislike for the entire idea of airline alliances.
December 9, 1999
Associate editor Laura Dennis stayed at Parrot Cay, a new luxury resort in Turks and Caicos. Her report follows.
It could well be that the empty desk across the office from you belongs to a travel agent who called in sick with an aching back or a similar complaint.
FORT LAUDERDALE, Fla. -- Agents booking Continental Airlines Vacations' new air-inclusive 2000 packages to Walt Disney World will earn a $100 bonus on selected five-night and longer stays. Vacation
ANAHEIM, Calif. -- Contiki Holidays, which focuses on tours for 28- to 35-year-olds, is borrowing an idea from tour operators specializing in baby boomers and senior citizens by introducing a
WASHINGTON -- Days Inn of America and Cendant Corp., its parent company, settled a 3-year-old lawsuit with the Justice Department in which several of the hotel groups' franchisees were accused of
CHICAGO -- E-mail has more uses than just sending messages and receiving replies. It can be combined with mailing lists for a very cost-effective marketing tool, according to Greg Merkley, president of
With New Year's Eve 1999 falling on a Friday night, Israel's rabbis were presented with a dilemma: how to reconcile the wishes of observers of the Jewish Sabbath with those of revelers awaiting the