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The myth about corporate duty of care laws
The corporation's alleged duty of care toward traveling employees is marketing hype coupled with morality. It is not the law.
Cashing in on the 'connection economy' in travel
According to Embark Beyond's Jack Ezon, the need to build connection, community and human relationships is driving clients'...
Why Princess ships need more specialty dining
During an Alaska cruise on the Discovery Princess, I discovered how challenging it is to book the ship's specialty restaurants....
Small stays, big impact: Boutique hospitality on Martinique
While many Caribbean islands are defined by their sprawling megaresorts, Martinique leads with its intimate accommodations.
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Trade Secrets columns
More tech choices is a good problem to have
Technology purpose-built for travel advisors has exploded in recent years. With this profusion of tech, though, comes something...
Beware of those commission scofflaws
For whatever reason -- sometimes it's malicious, often it's just a simple error -- it can be exceedingly difficult for advisors...
Here's where higher prices aren't such a problem
We're feeling the pricing pinch. But clients will still pay for luxury.
New customers want fast action from advisors
When a potential client reaches out, how fast will you get back to them? Consumer behavior informs us that the answer should be...
A gift that keeps on giving
The idea of children as influencers within a family isn't exactly new. But Signature Travel Network is targeting kids earlier...
On social media, your clients can guide you to the most useful platforms
While social media is clearly here to stay and is important to clients and travel advisors alike, please don't put all your...
A tunnel to Epic Universe: Do you dig it?
Rumors are swirling that Universal Orlando could hire an Elon Musk company to build tunnels connecting its properties. Will...
A look back at predictions past
Did my Preview reporting give insight into where we are today?
A golden age for travel advisor tech tools
In the past handful of years, the technology space has proliferated, and advisors have their choice of CRMs, itinerary...
Getting advisors on board with booking air
There's a new wave of initiatives and products out there designed to get agents booking clients' flights.
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