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Reaffirming my stance on duty of care laws
Firms can't be liable for violating 'duty of care,' except in rare scenarios.
Are the 50+ 'brand-elastic'? Try 'brand-promiscuous'
Consumers over 50 years old represent 36% of the U.S. population and over $12 trillion in spending power. But they're not brand...
A lesson in self-care at Mexico's Almare Isla Mujeres
The resort offers an array of wellness options, including sunset rituals, a spa with an altar dedicated to a Mayan goddess and...
The difference between long cruises and residential cruises
The nascent residential cruise segment, with its real estate-like approach, has faced some challenges.
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Trade Secrets columns
Making your marketing a blockbuster hit
Storytelling is an important part of what travel advisors do. You're not just selling a destination -- you're selling an...
Is travel's summer romance over?
Seasonality is still at play at the Jersey Shore. It is in the larger travel industry, too, but there is evidence it is on the...
More tech choices is a good problem to have
Technology purpose-built for travel advisors has exploded in recent years. With this profusion of tech, though, comes something...
Beware of those commission scofflaws
For whatever reason -- sometimes it's malicious, often it's just a simple error -- it can be exceedingly difficult for advisors...
Here's where higher prices aren't such a problem
We're feeling the pricing pinch. But clients will still pay for luxury.
New customers want fast action from advisors
When a potential client reaches out, how fast will you get back to them? Consumer behavior informs us that the answer should be...
A gift that keeps on giving
The idea of children as influencers within a family isn't exactly new. But Signature Travel Network is targeting kids earlier...
On social media, your clients can guide you to the most useful platforms
While social media is clearly here to stay and is important to clients and travel advisors alike, please don't put all your...
A tunnel to Epic Universe: Do you dig it?
Rumors are swirling that Universal Orlando could hire an Elon Musk company to build tunnels connecting its properties. Will...
A look back at predictions past
Did my Preview reporting give insight into where we are today?
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London Heathrow will put Delta and Virgin Atlantic in separate terminals
Advice worth following: Travel advisors find success as social media creators
CruiseWorld kickoff: Carnival Corp. says it's opened Princess Cays to competitor lines
Royal's Jason Liberty on Sandals deal: Cruise-resort packages may be on the horizon
Chief sales officer John Chernesky is leaving Norwegian
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