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MSC Cruises pivots, and a travel advisor adapts
When MSC decided to stop sailing from New York, Donna Carlin had some disappointed clients. What would keep them sailing on...
Finding your niche: Strategies for travel advisors
In a recent conversation, Avoya Travel vice president of strategic growth Kameish Stanley discussed the dilemma of landing on...
Apologies for my 'Flops' flub
The 'Flops' exhibition in Paris this spring inferred that failure may be necessary before innovation truly succeeds.
How to deal with frivolous lawsuits
Your basic goal in drafting terms and conditions should be to maximize self protection, as long as your terms are likely to be...
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Aviation
U.S. Travel denounces proposal to curtail airport biometrics
U.S. Travel Association CEO Geoff Freeman is sounding the alarm about an amendment put forth by Sens. Jeff Merkley (D-Ore.) and...
JetBlue is adding routes that offer its Mint cabin
Year-round Mint service will be available between New York and Vancouver on July 21, and between New York JFK and San Juan on...
Southwest has top economy class in J.D. Power survey of North American airlines
Delta took top honors in the first/business class category and the premium economy category.
New rules on airline refunds and ancillary displays: Who wins?
The DOT issued final rules about when flyers qualify for a refund and how to display bag and cancellation fees -- but there are...
Alaska Airlines provides an incentive to buy sustainable fuel credits
Frequent flyers can now earn credit toward elite status by purchasing SAF credits.
Spirit Airlines making plans for higher-end products
During the budget carrier's Q1 earnings call, CEO Ted Christie emphasized that Spirit must appeal to travelers who fall outside...
Dave Harvey will depart Southwest Airlines for Wheels Up
After 25 years with Southwest, Harvey is joining private aviation company Wheels Up as chief commercial officer.
Southwest lets customers use currency-points combo to pay for airline tickets
The Cash + Points capability, teased by the airline last October, went live Monday.
New airfare refund regulations a win for consumers
Airlines will be required to proactively notify flyers that they are entitled to a refund. It could be a paradigm shift for...
Is the DOT's refund rule still 'anti-agent'?
Even though the DOT limited the application of the final rule, it will still create a substantial burden on many agencies. I...
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MSC Cruises pivots, and a travel advisor adapts
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