Delta allowing Basic Economy passengers to make changes

|
In a change of policy, Delta Airlines will allow those flying Basic Economy to make changes to their reservation and is waiving the change fee.
In a change of policy, Delta Airlines will allow those flying Basic Economy to make changes to their reservation and is waiving the change fee. Photo Credit: Delta

Delta Air Lines will allow customers to make changes to Basic Economy itineraries for the remainder of the year.

The temporary measure took effect Thursday and will extend through Dec. 31. No change fee will be assessed.

Delta typically does not allow Basic Economy ticket holders to make changes. However, in prepared remarks this week, CEO Ed Bastian said the carrier decided to temporarily waive that policy in an effort to address call wait times until if finished increasing staffing.

• Related: Why are airline cancellations and delays spiking?

Delta plans to hire and train 1,300 call center representatives by September. Earlier this month Bastian acknowledged that wait times at Delta call centers are averaging an hour during some time periods.

Comments

From Our Partners


From Our Partners

Discover the New Luxury of West Hollywood
Discover the New Luxury of West Hollywood
Watch Now
Xanterra Travel Collection Main
Xanterra Travel Collection
Read More
2021 Antigua and Barbuda: Paradise Awaits
Antigua and Barbuda: Paradise Awaits
Register Now

JDS Travel News JDS Viewpoints JDS Africa/MI