United has added features to its mobile app, including Virtual Gate, which updates customers about which groups are boarding and a progress bar that shows how many people have boarded, eliminating the need to wait around the gate area.
A United Club "closest and best" feature recommends nearby United Club locations based on proximity to travelers' gates and available capacity, with capacity insights initially offered at Chicago O'Hare and rolling out to additional airports in 2026.
An upgraded mobile bag-tracking feature shows real-time locations throughout the bag's journey.
Personalized updates include guidance on traveling with strollers or wheelchairs, reminders for required travel documents and biometric boarding options.
Arrival information provides local weather conditions, estimated arrival time and instructions on connecting to rideshare services from the airport.
United said AI-supported navigation tools predict what features would most benefit customers during their trip and personalize content to each traveler.