TULSA, Okla. -- Dollar Rent A Car on Jan. 24 began responding
"live" to online customer inquiries on www.dollar.com.
The company created "text chat" buttons throughout the site
allowing browsers to type a question or comment and get a quick
response.
Customers enter their name, e-mail address, ZIP code and
question into a chat dialogue page and are connected to a customer
service representative via a dialogue box.