MILFORD, Mass. -- Atlas Travel International enhanced its
electronic ticket-tracking system by automating the entire process,
according to Rock Blanco, chief technology officer.
Atlas has been tracking unused e-tickets for corporate accounts
since 1995.
The old process involved a manual step by which information in
the e-ticket bank had to be examined and re-entered into the
business traveler's profile in the CRS, Blanco said.
The new process automatically links the e-ticket bank with the
CRS and takes into account the type of fare, Blanco said. For
example, if the traveler has not used a nonrefundable $600 ticket,
and the airline's re-issue fee is $100, the traveler's credit will
be displayed in his or her profile as $500, Blanco said.
The unused ticket information includes the value of the ticket
and its expiration date.
If a travel agent buys a new ticket instead of using the unused
e-ticket, the system will send the agent an e-mail notice of the
error, Blanco said.