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What bottled water says about value
The Big Mac Index? Let's talk about the Bottle Board.
Reaffirming my stance on duty of care laws
Firms can't be liable for violating 'duty of care,' except in rare scenarios.
Are the 50+ 'brand-elastic'? Try 'brand-promiscuous'
Consumers over 50 years old represent 36% of the U.S. population and over $12 trillion in spending power. But they're not brand...
A lesson in self-care at Mexico's Almare Isla Mujeres
The resort offers an array of wellness options, including sunset rituals, a spa with an altar dedicated to a Mayan goddess and...
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Government Affairs
ASTA lobbies Department of Labor to drop proposed IC rules
ASTA asked Labor to stop "trying to fix something that isn't broken."
Southwest meltdown getting Senate hearings
The Senate transportation committee will look into the causes of the airline's operational disruptions and their impact on...
The DOT will start 2023 levying a big fine
The DOT said it will impose a $1 million civil penalty this month but has yet to reveal the offender or the infraction.
Death of airline groundworker triggers federal investigation
The National Transportation Safety Board said a worker at Montgomery Regional Airport in Alabama "was ingested into the engine"...
At long last, the U.S. will fund a high-ranking tourism chief
The travel industry had been championing such a position for years.
Preview 2023: Policy
The U.S. Travel Association spent the past two years focused on reopening borders and ensuring relief for a battered industry....
U.S. omnibus spending bill creates first assistant secretary position for tourism
The massive bill includes the Omnibus Travel and Tourism Act, which establishes the position of assistant secretary of travel...
DOT extends comment period for rule on airline fee disclosure
The DOT received several requests for an extension, including from Airlines for America, IATA, ASTA and Sabre.
TMCs propose changes to DOT's ticket refund rule
Six of the largest U.S. corporate travel agencies are concerned about being responsible for a customer's refund, credit or...
Setting the record straight
Instead of the usual Q&A column, let me take this year-end opportunity to correct a couple of my statements and amplify a few...
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