WASHINGTON -- Marriott International teamed with NCR Corp. to
install check-in kiosks at three of its properties.
It is the first time that Marriott has utilized kiosks as an
option for guest check-ins, according to a company spokeswoman.
The NCR EasyPoint Xpress Check-in kiosks were installed at the
Newark Liberty International Airport Marriott in Newark, N.J.; the
Hanover Marriott in Hanover, N.J.; and the Crystal Gateway in
Washington, as part of a pilot program.
The kiosks are capable of handling room changes, room key
encoding and dispensing, folio printing and guest identification.
Marriott said it will also use the kiosks to deliver customized
marketing promotions as well.
"Providing a self-service option allows us to streamline
check-in and deliver faster service," said Steve Lampa, senior vice
president of quality assurance and room operations for
Hilton and InterContinental hotels also feature self-service
check-in kiosks at certain properties.
To contact reporter Michael Milligan, send e-mail to [email protected].