Viking River Cruises has instituted a
guarantee of a 100% refund if a customer is not satisfied. The
guarantee applies to any service complaint, including complaints
about food, personnel and shore excursions.
Under the terms of
the guarantee, if customers are dissatisfied with the service when
they first check into a hotel or the ship, they may notify Viking
within 24 hours of the beginning of their itinerary, and Viking
will have 24 hours to resolve the complaint. If the company does
not succeed in satisfying the customer within that time period, the
customer is entitled to a 100% refund.
Customers who leave
and receive a 100% refund are responsible to provide their own
transportation for their return trip.
For more
information, see www.vikingrivercruises.com.
To
contact the reporter who wrote this article, send e-mail to David
Cogswell at [email protected].