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Apologies for my 'Flops' flub
The 'Flops' exhibition in Paris this spring inferred that failure may be necessary before innovation truly succeeds.
How to deal with frivolous lawsuits
Your basic goal in drafting terms and conditions should be to maximize self protection, as long as your terms are likely to be...
The antidote to travel anxiety: Being informed
Editor in chief Johanna Jainchill reached out to Mignon Houston, deputy spokesperson for the U.S. State Department, to discuss...
Marriott plans to significantly expand footprint in Mexico
The company has 60 new properties in the region in store by the end of this decade, with more in the pipeline, aiming to add...
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Features
Agents get brand-building advice from Frank Del Rio
At Vacation.com's conference, the cruise executive told the story of Oceania Cruises and how he built it into a “powerhouse...
Small businesses most vulnerable to feds' new overtime rule
Some agencies, in many cases larger ones, said their compensation-management systems will leave them largely unaffected.
Magical agent app
Developers and industry leaders face two quandaries about the future of agent-supporting tech: What should it be? What should...
As TSA’s lines grow, agents seek to promote PreCheck
Travel professionals have quietly been on the front lines in encouraging clients to enroll in the expedited security screening...
Thornton's career path leads her back to the family business
"It was like a light switch went on," Kendra Thornton said when offered the chance to take over her parents' Chicago-area...
IHG to permit agents to book discounted rates in GDSs
The hotel company said that direct bookers and travel agents will receive rate discounts of between 2% and 6% in the Americas.
Agents say Oceania made Sirena seem like a new ship
Brad Anderson, co-president of Avoya Travel, said it seemed like the former Princess ship had been in drydock undergoing...
Text messaging between agents and clients becomes more common
Millennials are most likely to prefer texting, but while they lead the trend, the phenomenon has spread quickly to other age...
Agent sales of airline ancillaries trending up
Philip Myers, ARC's manager of settlement services, said that airlines have increased their readiness for agents to sell...
ASTA unhappy with Hyatt's book-direct initiative
Unlike Marriott International and Hilton Worldwide (two companies that recently introduced book-direct discounts and enabled...
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