Competing lines don’t plan to match Disney’s commission cap for onboard bookings


Several cruise lines said they have no plans to change their commission structure for onboard bookings, following the decision by Disney Cruise Line to cap those commissions at 10%.

A Norwegian Cruise Line spokeswoman said that it continues to “credit commission back to agents at their current rates if their clients book onboard for a future cruise. We have no plans to change to the program.”

Likewise, Holland America Line continues to pay the agency its normal agreed-upon commission rate for agency guests who book a cruise while onboard, a spokesman said.

MSC Cruises pays the standard commission assigned for the particular agency of record when a guest books a future cruise onboard, said Ken Muskat, the line’s executive vice president of sales, PR and guest services for U.S. operations. "We continue to depend highly on our valued travel agent partners to promote the Future Cruise program and highlight the benefits of booking onboard,” he said.

In a statement, Carnival Cruise Line said that it "pays travel agents their full commission for onboard bookings," and has no plans to cap the amount.

Royal Caribbean International also emphasized to agents that it wasn’t changing policy. At the Ensemble Travel Group convention in Orlando, senior vice president of sales Vicki Freed even suggested that Royal was looking for ways to enhance the program’s value to travel agents.

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