The following contributors to our Letters pages don't look back
when it comes to New Year's resolutions.
As a result, they resolve to:
Steve Cosgrove, Dynamic Travel & Cruises,
Southlake, Texas: Not book AA Vacations unless someone has a gun to
my head; not book United unless someone has two guns to my head;
not book Renaissance Cruises regardless of how many guns.
George Koski, Ponte Vedra Travel, Ponte Vedra
Beach, Fla.: Try to go one hour each day without thinking "bad
things" about the airlines.
Bob Chambers, CSA Travel Protection, San Diego:
Provide agents with the "hangover cure" for commission cuts -- CSA
Matthew R. Oberlander, Lori Travel, North
Miami, Fla.: Book more cruises and tours, expand niche markets,
reduce airline bookings.
Mike Wall, airport agent, Atlanta: When clients
have to be there on a certain date, fly them in the day before.
Dennis A. Hubbs, D & D Travel Services,
Bloomfield, Conn.: Assist our "airline partners" by dropping most
air ticket sales in favor of the luxury cruise and tour market.
Joyce Andrews, home-based agency owner,
Marietta Ga.: Establish a presence on the Web and do e-commerce
instead of sitting back and letting Priceline.com and others win
Dave Walker, ACE Travel Agency, Coeur d'Alene,
Idaho: Seriously consider another line of work. I may have 22-plus
years in this one, but the roller coaster ride is wearing me
John Stachnik, Mayflower Tours, Downers Grove,
Ill.: Help those people (read travel agents) who have helped
Mayflower Tours in the past, more so than [anticipating the wonders
of] the Internet, which has never helped me in the past and may not
help me in the future.
(To be continued in the next issue.)