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25 years since 9/11: Innocence lost, resilience gained
In retrospect, pre-9/11 feels like an innocent time. In the 25 years since, the industry has learned it could face an...
Questioning the 'Lake America' effect on tourism
Trump administration official Nick Adams said on X that changing Lake Ontario's name to Lake America will be big for tourism....
Lessons from Lego: Little things make a big difference
When alerted that stickers were missing in a kit, Lego's response exceeded expectations. Travel advisors can do the same.
Social media influencers are part of NCL's marketing revamp
NCL is leaning on content creators to promote the new Great Tides Waterpark.
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Editorials
Today's challenge
CLIA's research findings seem out of sync with its cruise lines' marketing focus.
Measles
Despite the linkage of the current outbreak to Disneyland in California, there's no evidence that measles is a major threat to...
Tilt!
Once again, U.S. airlines are trying to sell Congress on protectionist legislation.
Hard to love
This week, we mark the 20th anniversary of airline commission caps that spiraled into cuts.
Use it, don't lose it
Here's an acronym we should all know: PTO. It stands for Paid Time Off, and it's the topic of the latest public awareness...
Trust us on this
It's a spectacularly bad idea for the government to force airlines to roll back fares.
Remember these guys?
Remember Globalization and its pal Consolidation? They never really went away, but if recent events are any guide, we're going...
Whack-a-mole
Currency shifts are a never-ending seesaw. All the industry can do is tough it out.
Defending Delta
We applaud the airline for taking on the DOT over the agency's 'secret shopper' probes.
Je suis Charlie
Of the thousands of statements, gestures and reactions reported by the media in the wake of the terrorist attacks in Paris, we...
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